SI0118—Page 8

SI0118WHEN IT COMES TO FIREARMS DISTRIBUTORS WE WANT TO BE YOUR #1 LETTERS TO THE EDITOR Prescott, AZ Greensboro, NC VAST INVENTORY WITH TWO DISTRIBUTION CENTERS LIVE CALL CENTER LIFETIME REPLACEMENT A ROCK SOLID GUARANTEE LET US EARN YOUR BUSINESS! YOU’LL BE GLAD YOU DID. 800-367-4867 • www.davidsonsinc.com ©2018 Davidson’s Inc. All Rights Reserved. 8 JANUARY 2018 E-Commerce Success Achieved With Celerant We operate a two-store chain, and we have one website displaying inventory of both locations in real time. A couple of years ago, I was looking for a do-all company that could provide a variety of services, such as point-of-sale so ware and an integrated e-commerce website — rather than working with several companies, as we had done previously. A er shopping long and hard, we found Celerant and they t the bill perfectly: ey run our POS so ware, and they have experience with multistore channels (like transferring items between stores) and running a multi-store e-commerce website. ey’ve integrated the point-of-sale and web components to our business in real time, which has made a big di erence for our salesmen and customers. It’s really helpful for hard-to-get rearms, especially if you can only get one at a time. For something like a Kel-Tec PMR, by the time it’s unboxed here in the shop there will be a customer ready to buy it almost immediately — meaning the system will have to remove the listing from the website in real time, which it’s able to do. We’re also connected to Sports South through our website with Celerant, and we’re able to drop ship and display products only they carry — so we’re able to display 5,000 new rearms on our website as a result. I wanted to name-drop a couple Celerant employees who made this really easy for us. Stacy in web development has absolutely been critical in making things happen. Between our store and Sports South, we’ll be displaying 50,000 unique items on our website — and she has been instrumental in getting it all put together. Andre, who was our implementation manager, was caring and always listened to us. ey were both great to work with. TONY NAATJES, GENERAL MANAGER Gary’s Gun Shop Sioux Falls, S.D. RCBS Builds Customer Loyalty Please give RCBS accolades for their excellent customer service. Recently, I goofed up and got a 9mm case stuck in my RCBS sizing die. I had buggered up the case head so badly there was no way I could get the case out of the die. Long story short, I mailed the die/stuck case, etc., to the company in Oroville, Calif. Not only did RCBS receive the die, x the problem and return it to me in 10 days, they didn’t even charge me for this excellent customer service. I have been and will remain a loyal RCBS customer. HERBERT NEWSOM China Grove, N.C. Via GUNS Magazine HAVE A COMMENT WHILE READING THE ISSUE? Let us know at comments@shootingindustry.com. Subscribe to SI DIGITAL www.shootingindustry.comPage 7Page 9

.