Click here to download the catalog as a PDF file. To view this site you need Adobe Flash Player and your browser must allow javaScripts. Go here to get the latest Flash Player. i n s ide indus t r y n e w s ® Roy Huntington From the Editor: Customer Service? “You helped tremendously as usual. You guys are the absolute best in the business! This is the second or third time I’ve e-mailed you Roy, and gotten an amazingly quick and thoughtful personal response, something that unfortunately isn’t the norm for people in your profession. ” American Handgunner reader Ed Lovelace (via e-mail). At FMG our editors respond personally to all the reader mail, fielding questions about advertiser’s products (often we’re your first line of contact from readers), shooting, guns and gear. We also take every call from readers — personally. No assistants get in the way and there’s no “lost in space” on the phone system. It’s how we keep in touch with our customers, and critical to keeping our magazines timely, fresh and on-target. Yet, we — and you too — often concentrate so much on the hard goods, the “product” side of our industry, we forget our customers. In the magazine business, there is much focus, rending of hair and tearing of clothing over how a cover looks, are the layouts nifty, are the pictures over-the-top (yes, they are) and making sure the editorial is spoton, timely and done with humor and in an easy-to-read style. Then we ship the magazine to the printer and off it goes to the newsstands and to our subscribers. Then we sit smugly and point and say, “Wow, ain’t that grand?” Or is it? It’s only grand if someone actually reads it. It’s only grand if someone actually picks it up, pays their money and then responds to an ad, calls a manufacturer, goes to their local dealer or otherwise takes action — and reaches for their wallet. One of the most important ways to support those people (our readers = your customers) is to deliver the customer service that is the “Part Two” of the plan. Reading the ad, or article is Part One — talking to you is the all-important Part Two. And how you — and FMG — answer their questions is the connective tissue between the two parts. And we all have to remember that all of the time. If you look at the businesses who deliver consistent, “over-the-top” customer service (can you say Dillon Precision, taurus, S&W, Ruger, Leupold and many smaller ones) you’ll see the successful companies in our industry. If you look at the SHOT Show guide and notice a company missing one year … well, there’s probably a lesson there. A pair of custom Sig Sauer 9mms by TJ’s Gunworks will be featured on the cover of American COP’s Nov/Dec issue. cover: gun belts, ABS braking systems, gloves, GPS tracking systems and hiring reserve/auxiliary officers. Take a look and if you have any ideas for subjects you’d like to see covered, drop me a note when you can to dave@americancopmagazine.com. Dave Douglas From the Editor: American COP readers will get a crash course on GPS tracking systems in the Nov/Dec issue. ® Running The Gamut In LE Coverage The upcoming November / December of American COP runs the gamut of gear, training and guns. tJ’s Gunworks is featured in the cover article about all things possible with a workhorse in the LE gun world — the Sig Sauer 9mms. Accompanying the article are some absolutely stunning photos by Chuck Pittman. We also tackle the subject of Defensive Tactics instructors in Paul Markel’s “Are You An SME Or An SOB.” One of the areas I like to keep fresh in the minds of our readers is history — least we be doomed to repeat it. Bob Pilgrim, a retired and revered FBI agent, takes us back to Wounded Knee. So as not to be accused of being called “only another gun magazine” in this issue, among other topics, we also Jeff John From the Editor: Self Loading Rifles Rule in January Holt Bodinson evaluates FN USa’s new FN2000 self-loading rifle, a bullpup .223 with space-age looks you’d think would spit rays instead of bullets. With an overall length of less than 30” , the FN 2000 is a compact firearm suitable for many of today’s shooting games as well as personal defense. Using standard AR-15 magazines is a welcome plus. A unique design attribute is the cases are ejected forward through a tunnel to dribble out at the shooter’s feet. Such a design is a reloader’s best friend. FN testing shows the system works well in harsh environments. Self-loading rifles have a place in the hunting fields as well and John Taffin tests the new Sauer 303 in .300 Jeff and Kristi Hoffman with their daughter, Rhianna of Black Hills Ammunition. They’ve built a business on quality and customer service, going toe-to-toe with the big makers — and often winning! • • 4 • •